The Marlow Garage is taking the spread of Coronavirus extremely seriously and we are strictly following all Government guidelines. Our priority at the moment is the wellbeing and safety of our clients, staff and colleagues.
We have therefore made the decision to temporarily close until 13th April for our usual services but we are still open for emergencies for existing customers only. In the event of an emergency, they should call Lloyd on 07525 255308. Our usual landline is temporarily diverted to this number. Customers who have any issues or questions regarding their vehicle are also welcome to call us for advice and Lloyd will do his best to provide guidance over the phone and advise if the vehicle needs to be seen.
We will continue to monitor the situation and respond to the official daily advice. Please keep checking our website for updates and in the meantime, thank you for your support and understanding at this difficult time.
Important Information about MOTs
If your car, van or motorcycle’s MOT is due from 30th March 2020, the expiry dates will be automatically extended for 6 months. For example, if your vehicle’s MOT was due to expire on 3 April 2020 then it will be automatically extended to 3 October 2020. For further information visit the Government website
With this in mind, we anticipate that we will be exceptionally busy in September and to continue serving our existing customers we invite them to book their MOTs for September now. There is no obligation to pay now and the appointment can be moved if required with 48 hours’ notice.
Important Customer Information
We hope to open as soon as possible, but envisage that it will be a reduced service and every vehicle we see will have to be by booked appointment unless it is a breakdown that is booked ahead of arrival (otherwise we will not be able to accept it). If we do reopen we will continue to maintain high personal safety measures to keep our staff and customers safe.
Booked appointments for existing customers only due to our reduced capacity. An email address and phone number must be provided. We will only proceed with works on your vehicle if we have received confirmation in writing from you what you would like us to do. This will temporarily replace the authorisation usually taken via our job cards.
- Customers will be asked to park their vehicles outside, turn their air conditioning/ heater off completely and leave all windows fully down. They will then be required to take their keys to the key safe on the gate at our entrance and deposit them there.
- We will leave half an hour between MOT appointments.
- Our staff will wear masks, have new gloves for each vehicle, use seat protectors and floor protectors.
- Payments must be by card only over the phone or via bank transfer ahead of collection.
- Two metres distance must be maintained at all times between anybody on our site.
- Unfortunately for the time being our toilets on site are for the use of our staff only.
- Prior to collecting your vehicle we shall call you and arrange safe key collection to avoid all unnecessary contact.
- If we need to show you something in relation to your vehicle we will endeavour to do this via Facetime and/or send pictures.
- For the time being we are suspending the use of loan cars and our collection/ delivery service.
- In the vast majority of cases your vehicle will need to remain on site for a minimum of 24 hours so we can adhere to all safety measures.
- We are have contacted suppliers and have made provisions to arrange for safe deliveries.
- If you are experiencing any of the symptoms of Covid-19- a cough or a high temperature please reschedule your appointment.
Safety is of paramount importance to us during these times and our measures go above and beyond those that are currently recommended by the Government.
A Note from Laura and Lloyd…
We would like to thank all of our customers for their continued loyalty, trust and support during these times. As a small family-run business, like so many others, we hope to emerge the other side of this crisis we face but in the meantime all steps required to keep our customers and ourselves safe shall be taken so no further pressure is placed on our fantastic health services.
We have many customers who work for the NHS and we assure them that during this time we are only a phone call away should they require advice or assistance. We thank all the brave, heroic NHS workers and all other key workers who are risking their all to get this nation through these unprecedented frightening times. We wish each of you and your loved ones good health, courage and hope and look forward to seeing you all in happier times.
Vehicle Servicing in High Wycombe, Marlow and Maidenhead
Marlow Garage is an independent, family-run business that specialises in VW, Audi, Skoda and SEAT vehicles. Our expertise is recognised throughout the local area. We are proud to be a Which? Trusted Trader and a member of RMI and Trust My Garage. You will receive a warm welcome and our comfortable reception area has complimentary WIFI and refreshments. Our qualified technicians are always on hand to give you advice.
Very pleasant atmosphere. Very polite and helpful staff. As a lady on her own, I was really grateful – it will be the only garage I use in future.
Call 01494 459616 today to book your vehicle in for an appointment or find out more about the Marlow Garage.
Qualified Skilled Technicians
Our experienced technicians are committed to delivering a high quality service and offer advice. Our spacious workshop is well maintained and although we specialise in Audi, VW, Skoda and SEAT, we service and repair vehicles from all manufacturers.
Latest Diagnostic Equipment
Vehicle diagnostics is a highly-skilled technical service which requires time, expensive diagnostic equipment and an experienced technician. As we specialise in the VAG range we have the latest equipment for this range of vehicles.
As a family-run business with high values, customer service and satisfaction are paramount to us and we endeavour to exceed expectations. We are always pleased to receive feedback to enable us to continually improve our range of services.
Collection & Delivery Service
We understand the incovenience of being without your vehicle and offer a range of services to keep you moving. These include free collection and delivery of your vehicle within a designated radius, loan cars and courtesy lifts to nearby amenities.
MOTs whilst you wait...
After a lengthy planning and construction period, the shutter on our own MOT bay officially opened in January 2018!
This means we are now able to offer MOTs whilst you wait (in addition to advance bookings) and we have more availability on Saturday mornings too.
Our MOTs are still only £35 and we offer you an optional complementary seasonal vehicle check. We also send our customers a useful annual MOT reminder.
Keeping you moving...
We can arrange free collection and delivery of your vehicle from/to your home or work address within a five mile radius.
We can also offer a courtesy lift to the nearby Eden shopping centre or John Lewis.
We also offer a loan car service if you are over 21 years old. This is chargeable and costs £18 per day to cover insurance costs and 15p per mile for fuel. If you require a loan car please book in advance and remember to bring your driving license along to the appointment with you.
I have been using the Marlow Garage for over 10 years and have always found the service offered goes above and beyond what you would expect. Lloyd and his team are always very friendly and helpful. They give an honest opinion of the work that is required and always keep the costs as low as possible. An outstanding service and definitely recommended.
Unit 3, Lancaster Road,
Cressex Business Park,
High Wycombe HP12 3PY
Tel: 01494 459616